The "Let Me Just Review That" Death Spiral You’ve built this company from nothing. You know the brand, the clients, and the "right" way to do things. So, naturally, you want to see everything before it goes out the door. A quick look at the proposal, a final check on the design,...
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Leadership Articles
The "Everything is Fine" Lie In the world of SMBs, there is a very specific type of silence that should terrify you. It’s the silence that comes from a team that is "working on it." You ask for an update on a critical project, and the answer is always, "We’re on track!" or...
The "Hero" Trap: Why Being Indispensable is a Bad Thing In the early days of a startup or a small business, being a "Hero" is a badge of honor. You’re the one with all the passwords, the one who knows exactly why Client X is annoyed, and the only person who understands how to run...