The "Everything is Fine" Lie In the world of SMBs, there is a very specific type of silence that should terrify you. It’s the silence that comes from a team that is "working on it." You ask for an update on a critical project, and the answer is always, "We’re on track!" or...
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The "Hero" Trap: Why Being Indispensable is a Bad Thing In the early days of a startup or a small business, being a "Hero" is a badge of honor. You’re the one with all the passwords, the one who knows exactly why Client X is annoyed, and the only person who understands how to run...